TERMS AND CONDITIONS
Turnaround:
I offer a standard 7-10 day turnaround. I offer a range of additional services such as express 3 day turnaround and an emergency 24 hour turnaround. These both occur additional charges, which will need to be agreed and confirmed prior to collection.
Repair only jobs:
I will not repair rugs that have not been professional cleaned. This can either be done by me or your own washing machine at home. This is due to the risk of infection spreading through the sewing machine I simply cannot take the risk.
Payment Terms:
I can accept payment either by BACS transfer or by cash on the collection/return of the items to you.
BACS transfer and cheque payments will be required before we return the rugs to you or you collect them.
Non collection Fee:
If we have mutually agreed a time and date and the order is not ready when I get there, a charged rate of 0.45p per mile will be added or you may drop the order to me.
Due to the data protection act 2018, introduced by the European GDPR legislation.
As per UK regulations and legislation, I must hold company information for 6 years. In order to keep a tight record of who has what rugs, I keep a detailed log in a private notebook with your name, phone number along with a complete breakdown of your order.
